HOW IT WORKS
How MYREX works, in four stages
Capture the machine once. Pin what people know to the exact spots it applies to. Run the work in guided mode, with the 3D capture alongside the steps. Keep a record that says where the work happened, not only that it happened.
1 · Capture
An on-site session produces a high-definition 3D capture of the real machine.
2 · Marks
Photos, video, notes and reference documents get pinned to exact locations on the machine — a mark is one of those pinned locations.
3 · Procedures
Technicians run step-by-step guided mode with the machine alongside them.
4 · Record
Work orders, asset activity history, attestation and a tamper-evident audit log.
What happens during a capture session?
A capture session needs visual access to everywhere maintenance, service or training happens — which usually means the machine in service or maintenance mode, with guards opened where line of sight requires it, and a maintenance tech on hand. Sessions run between shifts, during planned downtime, or at PM time. We work around your floor, not the other way around. What comes out is the equipment you actually have, not the equipment the drawing says you have. A CAD model describes the machine as designed. A capture records the machine as installed, modified, guarded and worked around. Technicians do not maintain the design. One capture supports everything downstream. It is the surface marks attach to, the thing guided mode sits alongside, and the map the record is written against.
What is a “mark”?
A mark is a pinned location on the machine — a point on the 3D capture that you can attach things to and return to. Photos, video, notes and reference documents attach to a mark. An abnormality tag raised from the 3D scene is a mark. So is the spot a report-a-problem escalation was raised at.
Photos and video
The last three people who opened this fitting left what they saw, at the fitting.
Notes
“Back this off a quarter turn before you pull it” sits at the bolt, not in someone’s head.
Reference documents
The relevant pages live at the place they describe, instead of in a 400-page PDF.
Abnormality tags
The problem is recorded at the spot it was found.
Work order history
Open the location and see everything ever recorded there.
A description has to be interpreted by someone who is not standing where the writer stood. A mark carries the thing the sentence was trying to approximate — tap it and you are looking at the fitting. And the history comes with it: opening a spot shows every previous tag raised at that same spot, which is usually the actual root-cause signal.
What does a technician actually do at the machine?
They open the asset on a tablet, find the machine, and run the procedure in guided mode — one step at a time, with the 3D capture of that machine alongside the steps. A guided procedure presents one instruction, gets it done, then presents the next, and writes each completion as it happens. Photos, video and notes stay pinned to marks on the 3D capture. What comes out at the end is a record of a sequence that was actually performed in order. When something is wrong, it gets raised on the spot. From the 3D scene, a report-a-problem escalation creates the work order and drops a mark at the click position, in one action. Procedures run in the browser on the tablets crews already carry.
What does MYREX keep after the work is done?
Four things, and they are linked: the work order that carried the job, the asset activity history it was written to, the attestation recorded by the person who completed it, and the entry in the audit log, secured by a SHA-256 hash chain.
Work orders
Created, assigned and completed. Raised directly, raised from a problem report, or arising out of scheduled preventive maintenance (PM) work.
Asset pages
Every asset carries its full activity history — what has been done to this machine, in order.
Attestation
Completed work carries an attestation by an identified user. Sign-in is through Microsoft Entra, so the identity behind it is your directory’s, not a local account someone shares.
Audit log
Maintenance records, attestations and changes to procedure and work records are recorded. Each entry incorporates a cryptographic hash of the entry before it, so altering or deleting one breaks the chain from that point on.
What “tamper-evident” means, precisely: the hash chain makes alteration detectable, not impossible. The design is aligned with 21 CFR Part 11 and EU GMP Annex 11 — no vendor can sell you a validated system; validation is something you perform in your own environment. We will support yours and we will not claim to have done it for you.
How does work get scheduled and assigned?
Through the preventive maintenance (PM) calendar and the work-order queue. Calendar events carry their own recurrence and can link to a location on the machine, so a recurring task points at the place it concerns. Work orders are created, assigned to a person, and completed. The manager dashboard shows open, overdue, due-today and unassigned counts, with due dates — deliberately a small set of numbers. The questions a planner asks at the start of a shift are what is late, what is due, and what has nobody’s name on it.
Why not just put QR codes on the equipment?
Because a QR code takes you to a document about a machine, and the question at the machine is usually which part of the machine the document means. QR codes are a fair tool: they are cheap, understood by everyone on the floor, and need no capture session. Plenty of plants should put QR codes on their equipment tomorrow, and some of them will not need anything else. The limit is resolution.
What it identifies
QR: the machine, or a zone of it. Marks: a specific point on the machine.
Which of three identical fittings?
QR: the document has to describe it in words, and the reader has to work it out. Marks: you are looking at the one that was pinned.
Twenty identical machines on the line
QR: the same sticker and the same document on all twenty — nothing distinguishes which unit’s history you are looking at. Marks: each machine is its own capture, so the history you open is that machine’s.
What it returns
QR: a document, a folder, or a record for the asset. Marks: everything ever recorded at that spot — photos, video, notes, tags, past work.
Recording a new problem
QR: opens a form; location goes in as typed text. Marks: raised at the click position, carrying the location.
After a guard, panel or hose is moved
QR: sticker is still accurate — it names the machine. Marks: the capture shows the current arrangement; a new capture is how the machine is re-recorded.
Where it lives
QR: on the equipment, exposed to washdown, solvent, abrasion and paint — a sticker is its own maintenance item, and a faded or painted-over one fails exactly when it is needed. Marks: in the software, nothing on the machine to replace.
A QR code answers which machine. A mark answers which spot on which machine, and what happened there before. If the second question is not the one costing you time, the cheaper tool is the right tool and we would rather tell you that than sell around it.
What actually ships today?
High-definition 3D capture of each machine
Shipped
Photos, video and notes pinned to exact locations on the machine
Shipped
Abnormality tags raised on the 3D scene, carrying the exact location
Shipped
Step-by-step guided mode
Shipped
Work orders — create, assign, complete
Shipped
Preventive maintenance (PM) calendar with recurring events linked to locations on the machine
Shipped
Asset pages with full activity history
Shipped
Report-a-problem escalation
Shipped
Media library
Shipped
Search across assets, marks (pinned locations on the machine), media, procedures, procedure steps and activity
Shipped
Manager dashboard — open, overdue, due-today and unassigned counts, with due dates
Shipped
Audit log, secured by a SHA-256 hash chain
Shipped
Attestation on completed work
Shipped
Microsoft Entra sign-in
Shipped
Per-step location anchoring of procedures
In development
Spanish (LatAm)
In development
Search is plain keyword matching across six result types today — not full-text, fuzzy, semantic or instant. The audit chain covers maintenance records — procedures, work records and attestations, and changes to them; administrative changes to accounts and roles are recorded but sit outside the chain.
Frequently asked
What access does the capture need?
Visual access to everywhere maintenance, service or training happens — usually the machine in service or maintenance mode, with guards opened where line of sight requires it, and a maintenance tech on hand. Sessions run between shifts, during planned downtime or at PM time.
Is this a CAD model of the machine?
No. It is a high-definition 3D capture of the real equipment as it sits on your floor, with its modifications, its guarding and its current hose routing. A CAD model shows how the machine left the OEM.
What if the machine changes?
A significant physical change to a machine is handled by recapturing it. Talk to us about what a change on your equipment would actually involve.
Do technicians need an app installed?
No. MYREX runs in the browser on the tablets crews already carry.
Who can sign in?
Sign-in is through Microsoft Entra, so accounts come from your directory.
Can we start with one machine?
Yes. Starting with one line is the usual shape: capture those machines, run the work there, and extend once the record is real. Facility standardization comes after.
See it on your own machine.
Bring a machine you already know is a mess to explain, and we will show you what it looks like inside MYREX.